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Welcome to Indigo Rose Jewellery!

Freight

Your order will be sent via Australia Post and orders over $100 will be registered. Freight is charged at a flat rate fee based on the total cost of your order, as follows:

Retail Orders:
Orders up to $50 - $7.00
Orders from $50 to $100 - $12.50
Orders over $100 – free shipping

Wholesale Orders:
Orders up to $150 - $12.50
Orders from $150 - $20.00

Fundraising Orders:
All orders included in fundraising promotion will be packaged seperately, but grouped and sent together thus saving postage costs. A minimal postage charge will be added to each individual's order to help cover combined postage cost.

If international orders are accepted, shipping will be at cost, and will be advised separately

 

Returns

Returns need to negotiated, prior to acceptance of return. If you are not happy with the goods received, please contact me within 7 days of receipt. Any returns need to be in their original condition.

If returns are accepted, refund or exchange is available, however the cost of return postage can not be compensated.
Generally, items that are faulty or broken upon receipt, are happily refunded or exchanged, but claims need to be made within 7 days of receipt, and photographic evidence may be required.

Cash payments provided to fundraising organisers will be processed 7 days after fundraiser completion to allow for any returns to be accounted for in net sales total.

The above being said, I fully understand that buying products over the internet has it's draw backs, and nothing beats the ability to physically inspect, feel and try on products prior to purchase. With this in mind, I am willing to consider “a not as you expected” return, however the above conditions must be met.